Step 1: Download MiM app from Apple App store or Google Playstore. Step 2: Click on Create Account. Fill in your mobile number, create a password, and fill in your email address (optional). Tap on the "Create Account" button. You will receive an OTP on your registered mobile number. Once OTP captured , fill in your first and last name, preferred name on the card and nationality. Voila, your account is created and ready to use!

Step 1: On the main page, click on "Complete your KYC" button, click on PROCEED. Step 2: Scan the QR code using your SingPass app QR scanner. Click on I agree to share your data for completion of KYC requirements. Check your data, fill in your address, and click Submit. And your account is verified! If you are facing issue with KYC verification contact us at 6900 4646 or send us a mail at cs@mimnow.com and we will help you with your KYC.

If you don't have a SingPass, you can drop us a mail at cs@mimnow.com and we can help you register. You can also drop by your nearest community centre to register.

As soon as your KYC is completed, your account is fully activated with remittance function as well.

Drop us a mail at cs@mimnow.com to change your mobile number.

Step 1: Log in to your MiM account. Step 2: Make sure that you are a KYC verified user. If not, verify your account first before applying for a MiM Mastercard. Step 3: Tap MiM Mastercard on your MiM Dashboard. Step 4: Tap order MiM Mastercard and type your Delivery Information. Step 5: MiM Mastercard is FREE! Available for a limited time only. Step 6: Wait 3 – 7 business days to receive your MiM Mastercard. Step 7: Enjoy, swipe, and tap to pay using your MiM Mastercard!

Once you have placed an order for a MiM Mastercard, you will receive the physical card via mail post which will contain a 12-digit activation code. You can enter the code in the MiM app, tap MiM Mastercard on the dashboard and click “Activate”.

Yes, you can add your MiM Mastercard on Google Pay. You can follow the below steps for the same. Step 1: Download the Google Pay app. Step 2: Sign in with your Google Account. If you use your account for business purchases, you may be asked to switch to a different payments profile. Follow the on-screen instructions to set up an "individual" profile. Step 3: Follow the instructions to get set up. Step 4: When prompted, add a payment method. Step 5: Sign in to Payment methods. Step 6. At the bottom, click Add payment method. Step 7: Click Add credit or debit card. Step 8. Enter your MiM Mastercard info. Step 9: If you’re asked to verify your payment method, choose an option from the list. Step 10: Find and enter the verification code.

Yes, you can add your MiM Mastercard on Samsung Pay. You can follow the below steps for the same. Here's what you'll need before you can use Samsung Pay: A compatible Samsung phone or watch NFC or MST support on your phone or watch A Samsung account Step 1: Install Samsung Pay app on your phone. Step 2: Once it's installed, open Samsung Pay, and then tap Get started. Step 3: Enter a new PIN for Samsung Pay, and then enter it again to confirm. Step 4: If it's your first time using Samsung Pay, you will be asked to add payment cards. Step 5. Add your MiM Mastercard. Note: If you are using Samsung Pay on your watch, you will need to set it up separately.

Yes, you can use your MiM Mastercard on all overseas Mastercard or Cirrus accepted ATMs.

You can transfer funds from your Singapore Bank account to your MiM account. You can also walk into 7 - Eleven stores to top up your MiM Wallet. For more details check out "How can I top up my Wallet via 7 - Eleven?"

You can generate the QR by entering the amount in the MiM app and show to any of the 7-Eleven teller. Inform the teller to top up via Boss Matchmove. Please note that the QR can be used only once.

You can visit any of the 400 branches of 7-Eleven (except the airport branch) to get your wallet topped up.

Yes, there is a fee of SGD1.

The Minimum top up amount is SGD 10/- and Maximum top up amount is SGD 500/-.

You can contact us at 6900 4646 ot send us a mail at cs@mimnow.com. Please ensure to retain the slip and Transaction ID need to be provided.

Yes, you will be able to topup up to SGD 1000 at a point in time for Pre-KYC user and SGD 5000 for post KYC user.

For top up via bank account there are no charges. For top up via 7-Eleven a charge of SGD 1 is applicable.

No, the MiM Mastercard is free for a limited time only.

Yes, there are fees charged based on the type of transaction. Foreign exchange: 2.5% Cross-border: 2.5% Cross Currency: 2.5%

Yes, following are the ATM related charges: ATM Withdrawal: 1% ATM Enquiry: SGD 1

Yes, you can use your MiM Mastercard on any Mastercard accepted terminals or online across the world. With over 37 million Mastercard merchants in 210 countries and 150 currencies, just swipe, tap, and pay with your MiM Mastercard! You can even use it on MRT and SBS Transit for transit post an initial POS purchase. Utilise funds instantly by simply activating your MiM Mastercard.

You can find your MiM Mastercard’s CVV/CVC at the back of your card. It is usually a 3-digit number.

Yes, you can use your MiM Mastercard online.

Yes, MiM Mastercard can be used on MRT and buses for transit after your card has been used initially on a physical terminal to purchase in store.

Yes, the daily transaction limit is set to SGD 1000 Pre-KYC and SGD 5000 for Post-KYC.

Yes, you can withdraw funds from any overseas Mastercard or cirrus accepted ATM.

Yes, MiM has a send money and remit overseas features where you can send money locally and internationally. You should verify your KYC before you can use these features.

You can send overseas transactions to the following countries: Bangladesh Indonesia India Malaysia Philippines

Yes, there will be a specified fee charged unless during promotions or offers.

Please contact us at 6900 4646 from 10:00 a.m. to 7:00 p.m., Mondays to Sundays (except public holidays) or send us a mail at cs@mimnow.com

Yes, you can transfer funds to a person who already has a MiM account and has undergone KYC.

By default during signup, the app will ask if you want to enable MPIN where you can set it. Alternately, you can follow below steps to set or reset your MPIN. Step 1: Login to your MiM app. Step 2: Click on the profile icon on top left corner. Click on Manage MPIN Enable MPIN Set or Change MPIN An OTP will be received on your registered mobile number. And once OTP captured MPIN will be set for future login.

Yes, MiM Mastercard can be used on MRT and buses for transit after your card has been used initially on a physical terminal to purchase in store.

MiM is a digital wallet that offers quick, safe, and secure financial transactions for all your remittance and lifestyle needs. MiM also enables you to shop online, in-store, and on-the-go in MRT and buses islandwide with the use of your MiM Mastercard. Accepted in 37 million merchants in 210 countries.

You must be at least 18 years old and only Singaporeans, Singapore Permanent Residents or Foreigners with a valid FIN card residing in Singapore may apply.

No, every MiM account must be linked to a unique and valid Singapore mobile number. You can use the same number once the previous account is closed.

Yes, you may use your mobile phone to sign up by downloading the mobile app via iOS/Android.

Upon signing up for MiM app, it may take a few minutes for your verification message to be sent to you. If you still have not yet received your verification message after 10 minutes, request a new verification code to be sent to you via the application by clicking on “Resend OTP”. If you are still having problems, please contact us at 6900 4646 from 10:00 a.m. to 7:00 p.m., Mondays to Sundays (except public holidays) or send us a mail at cs@mimnow.com.

MiM will be activated instantly.

You may reset your password simply by clicking on “Forgot Password” on the login page and following the instructions. If you are still having problems, please email us at cs@mimnow.com or contact us at 6900 4646 between 10:00 a.m. to 7:00 p.m., Monday to Friday (except public holidays).

You may reset your MPIN simply by clicking on “Forgot Pin” on the login page and following the instructions. If you are still having problems, please contact us at 6900 4646 from 10:00 a.m. to 7:00 p.m., Mondays to Sundays (except public holidays) or send us a mail at cs@mimnow.com.

No, you must ensure that you maintain a sufficient balance in your MiM Mastercard as it is not a credit card.

Account Management Fees Change of Address: Free Refund fee: $5.00/10% (whichever is higher) Transaction Fees Foreign exchange: 2.5% Cross-border: 2.5% ATM Withdrawal: 0.9% ATM Enquiry : 0.7 SGD Other Fees Reactivate a card: $2.00 (waived for now) Annual Fee: Waived.

KYC means “Know Your Customer”. It is a process by which information about your identity and address is obtained. KYC enables us to know/understand you and your financial dealings to be able to serve you better and manage risks prudently.

It is mandatory to do KYC in order to increase top-up limits to S$1000 per transaction and monthly spend limit to S$5000. Also, remittance services are available only post KYC verification. To do KYC, all you have to do click "Complete Your KYC".

Your monthly spending limit of S$5000 will be increased upon approval of KYC by our Compliance Officers.

Effective from 12 October 2015, under the Monetary Authority of Singapore (MAS)’s Anti-Money Laundering Act, all account holders will need to complete a face-to-face verification in order to get their accounts enabled to allow remittance functionality. You can drop us a mail at cs@mimnow.com and we can help with your KYC. For Moolah in Motion users who wish to activate their remittance function, it is mandatory to complete a face-to-face verification. There is a sending limit of S$1,000 per transaction, and monthly sending limit of S$5,000 What is face-to-face verification? How do I verify my identity for Moolah in Motion? Face-to-face verification is the verification process that is conducted by our compliance officers personally in person or through digital means like MyInfo or Video Call to have your account verified to activate the remit function. You can drop us a mail at cs@mimnow.com and we can help with your KYC.

Log in to your MiM app and go to Profile>Saved Addresses> And you can update and save your Residential & Billing address.

Log into your MiM account to view your account balance.

You will have 24/7 access to view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “Transaction History”.

If you notice any discrepancy, you must contact us within 30 days of the time and date of the transaction. Please email us at cs@mimnow.com or contact us at 6900 4646 between 10:00 a.m. to 7:00 p.m., Monday to Friday (except public holidays).

No, you will have 24/7 access to view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “Transaction History”.

If you make online purchases using foreign currencies, you may incur foreign exchange fees. This means that your transaction might fail if you try to spend your entire balance without taking into consideration foreign exchange fees. Thus, we recommend a spending limit based on your current available balance to give an indication of how much you can safely spend. This will ensure that you have sufficient funds to complete your purchase.

MiM Mastercard can be used anywhere that Mastercard is accepted. It is also equipped with the latest NFC technology that allows users to tap and go to make payment.

The physical card you ordered will be shipped to your address you gave while ordering.

Once you have placed an order for a MiM Mastercard, you will receive the physical card via mail post which will contain a 12-digit activation code. You can enter the code in the MiM app, tap MiM Mastercard on the dashboard and click “Activate”.

You can transfer funds from your Bank account to your MiM account. You can also walk into 7 - Eleven stores to top up your MiM Wallet. For more details check out "How can I top up my Wallet via 7 - Eleven?"

MiM Mastercard is currently free for a limited time only.

Before you are able to make any purchase on Apple iTunes or an in-app purchase, you are required to add the MiM Mastercard into your Apple ID. NOTE: Do ensure that you have at least S$2.00 in your Available Balance before you proceed to add the MiM Mastercard into your iTunes account. To find out why, read “Why am I being charged an extra USD 1 for my iTunes/PayPal transaction even though I did not purchase anything or my transaction didn’t go through?” under the Transaction Issues FAQs. If you are using an iPhone/iPad: Step 1: Go to “Settings” Step 2: Select “iTunes & App Store” Step 3: Click on your “Apple ID: xxxx@xxx.com” profile Step 4: “View Apple ID” Step 5: Key in your iTunes password Step 6: Click on “Payment Information” Step 7: Select “Mastercard” under Payment Type. Key in your card number, card expiry date, CVC, and billing address accordingly. Step 8: Click on “Done” to complete the addition of your card to your iTunes account. If you are using iTunes on PC/laptop: Step 1: Open up your “iTunes” programme. Step 2: If you have not signed in with your Apple ID on this computer, go to “Store” on the menu bar and select “Sign In.”. If you have already linked your Apple ID with the iTunes store on this computer, click on “View Account” and key in your iTunes password to proceed. Step 3: Look for “Payment Information” and click on “Edit” to add your card. Step 4: Select “Mastercard” under Payment Type. Key in your card number, card expiry date, CVC and billing address accordingly. Step 5: Click on “Done” to complete the addition of your card.

The extra USD 1 charge is also known as a Temporary Authorization Fee. This is NOT an additional charge when you make a purchase/payment. This is a verification process made by the merchant to ensure that your MiM Mastercard is in good standing and is valid. The Temporary Authorization Fee will be released back into your MiM account within 7 days. To find out more, please refer to these links: https://www.paypal.com/sg/webapps/helpcenter/helphub/article/?solutionId=FAQ463&topicID=FEES_ If you still have not received your refund after 7 days, please email our Customer Service at cs@mimnow.com or contact us at 6900 4646 between 10:00 a.m. to 7:00 p.m., Monday to Friday (except public holidays).

For accounts that have NOT done KYC. Yes, your available balance of less than S$80 will be refunded to you upon termination. No refunds in excess of S$80 unless you have been through KYC. For accounts that have done KYC. Yes, your available balance will be refunded to your bank account upon termination.

There are no top up charges while topping up your wallet from your bank account but if you top up via 7-Eleven, there is a SGD1 top up fee.

Log into your MiM account and click on the “Send Money”. You can choose to send money to another MiM account via mobile number. Enter a message and the amount, which you would like to send and then click on “Send Money”. You will be able to transfer money to another MiM account for unlimited number of times.

It will be reflected under the “ Transaction History” feature. You can view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “Transaction History”.

No, MiM does not charge you any fee for using our “Send/Request” function. MiM does not deduct any money from your account without your permission.

No, you will not be able to transfer or claim any funds if your card is suspended.

It may take up to 15 minutes for your “Transaction History” page and your Total Available Balance to be updated. You can view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “Transaction History”. Thank you for your patience and understanding.

A. Samsung series Android phone users You may not be receiving your SMS OTP due to your phone’s message filter settings. Kindly perform the following troubleshooting steps to remove the message filtering. Step 1: Open your “Message” Inbox Step 2: Go to “Settings” and scroll to “Spam Message Settings” Step 3: Select “Spam settings” -> Go to “Add to spam number” and “Add to spam phrases” and delete any short code that you have added. Please also make sure that “Block unknown senders” is un-ticked. If there is any antivirus application installed on your device, please also kindly uninstall the antivirus app. B. iPhone users Kindly perform the following steps below to unblock “MiM” from your iPhone’s blocked list: Step 1: Launch the “Settings” app on your iPhone or iPad. Step 2: Select either “Message”, “Phone”, or “FaceTime”. Any one of these three options will work. Step 3: Scroll down and select “Blocked”. Step 4: Tap on “Edit” at the upper right-hand corner. Step 5: Tap on the red button next to the “MiM” to unblock. Step 6: Select “Unblock” to confirm.

Yes, you do have to verify your identity in order to remit. Effective from 12 October 2015, under the Monetary Authority of Singapore (MAS)’s Anti-Money Laundering Act, all account holders will need to complete a face-to-face verification in order to get their accounts enabled to allow remittance functionality. You can verify your identity via MyInfo/Singpasss. Click on I agree to share your data for completion of KYC requirements. Check your data, fill in your address, and click Submit. And your account is verified! If you are facing issue with KYC verification contact us at cs@mimnow.com and we will help you with your KYC.

The money will be transferred immediately to your recipient.

There is no minimum amount, but you can remit/send money up to S$1000 per transaction, and monthly sending limit of S$5,000.

Transfer fee will range from S$4.30 - 6.30 depending on the remittance country you are sending the money to. Subject to promotions and offers. Keep watching the space for latest information on fees.

You can find your remittance transaction information of up to 90 days / 99 records after logging in to your MiM account and clicking on “Transaction History”.

You may still log in to your MiM account and view your transaction history of up to 90 days / 99 records after logging in to your MiM account and clicking on “Transaction History”. However, your cancelled card will no longer be available to you.

Please contact customer service at 6900 4646 from 10:00 a.m. to 7:00 p.m., Mondays to Sundays (except public holidays) or send us a mail at cs@mimnow.com.

To reactivate a suspended MiM Mastercard, simply log in to your dashboard. Go to MiM Mastercard>View Details>Actions>Enable Cards. Please contact customer service at 6900 4646 between 10:00 a.m. to 7:00 p.m., Monday to Friday (except public holidays).

To suspend your MiM Mastercard, simply log in to your dashboard. Go to Cards> View Details>Actions>Disable Card.

Please contact customer support at 6900 4646 from Mondays to Sundays at 10:00am - 7:00pm or e-mail us at cs@mimnow.com. Our friendly customer service officers will get back to you shortly.

When you sign up and activate MiM, your top up limits to S$1000 per transaction and monthly spend limits to S$3000 with all functions of MiM account and cash withdrawal which will be enabled post KYC verification. Kindly note that your wallet has a capacity of S$1000 at one point of time. Post KYC verification your monthly limit will be increased to SGD 5000.